RETURN POLICY

If you have any questions regarding a return, please contact us at info@paintpixie.com within 7 days of receiving your order. If you purchased any product outside of the Paint Pixie website, you must return that item to the store you purchased from.

Paint Products

Due to the nature of our products, paints, sealers, waxes, primers, and glazes may only be returned if there is a problem with the product. We do not accept returns on these items due to a change of mind.

Non-Paint Products

All other products may be returned in new, unused condition within 30 days of delivery if you decide they are not right for you. Customers are responsible for return shipping costs. Returned items will be inspected upon arrival before a refund is issued.

Original shipping charges and return shipping costs are non-refundable unless the return is the result of our error or a defective product.

Damaged Products

Any damaged, defective, or incorrect items must be reported within 7 days of delivery.

If your order arrives damaged, please contact us as soon as possible and provide pictures. USPS and UPS will require proof of a damaged shipment before refunding. Each damage claim will be evaluated on an individual basis. Damaged products may need to be returned and will be inspected upon arrival before a refund or replacement is issued.

In many cases, clear photos of the damage emailed to us may be sufficient. If photos confirm the damage, we may not require the product to be returned and may issue a full refund, including the shipping cost associated with that item.

Return Instructions

Before returning any product, please contact us at info@paintpixie.com for return authorization and instructions. Unauthorized returns may be refused.

We are committed to making things right and appreciate the opportunity to resolve any issues with your order.